Tuesday, February 15, 2011

My Dog Has Black Marks On His Skin



Edgar Eslava Arnao
Master and Doctor Organizational Psychology
business consultant and speaker management and Management
Lima, Peru


Who does not have someone in your family currently unemployed? The answer is probably yes in most cases, you may know little about what it means to lose their jobs, even now appears to be a very common situation becomes substantive argument for some TV series.
Job loss is considered by psychologists as one of the strongest and disruptive life events, calculated each year affecting 10 million people worldwide.
psychophysical effects faced by people who are in this situation, take the form of anxiety, heavy damage to self-esteem, guilt, impaired self-concept, psychosomatic symptoms, irritability, hypertension, stress, depression, abandonment and can cause severe pathologies such as alcoholism or other psychoactive substance addiction. It usually affects the deterioration of psychological health, the welfare loss and dissatisfaction with life.
These and more are common signs for people who have been dismissed from a company. At the family level, in the case of the dismissal of head of household, family relationships become strained gradually, or cold distant, increasing friction and discussions, the lack of tolerance, social friction and change of roles that eventually forces the wife if she works to meet the livelihood of the household or to find a job if age and qualification required permits, the male will therefore be forced to deal with domestic issues. Disturbances including children reach school age, their parents will be forced to change schools or university in particular of which were in a state simply because the economic situation is not the same.
have been reported in the unemployed, even extreme reactions against dismissal, such as aggression (Burn the workplace) or other character intrapunitivo (Suicide). The case is more serious when the head of household spends 40 years of age will not be easy getting a job soon and even worse if you do not have the required technical skills and will have to settle venture into activities or trades below which was never used, or a first time to represent a decent job with their social environment.
For the removal of senior executives, as reported by Temple (2001), people think that those who leave these positions or positions of power, do with all that money and contacts that should have no problem to continue their careers. The hard truth is that more power and lost position is even more difficult to adapt to new situations and logically to live without power. It happens that many executives find it difficult to stand and reconsider its new identity, go back to the flat face Unanswered phone calls, invitations and greetings that fail, doors that do not open as before, and realize you have less friends those who believed. It is important to do so, as she has power and position, avoid isolation and vanity that it can bring, not accustomed to listen only to those who tell us what we want to hear or who always claim to be our faithful contributors.
Loneliness in these positions can achieve disconnected from market realities, the organization and our own life become inflexible worse victims of our own success. Many times the "lack of time and interest leads us not to use real time to our family, to devote to the limelight and social gatherings at the same time to forget old friends, each call is not returned or a friend unattended, it will be later charged with interest.
Among the reasons for the separation work in recent years, first explained that the working world is really changing significantly as a result of globalization of the economy, technological development, the mergers of companies, closures, reductions, restructuring, outsourcing (outsourcing services), the reconfiguration of jobs, the change in load profile, reducing payroll , among others. Here are some of the consequences of this global phenomenon that affects all countries.
technological innovation and adaptation to the modern world is now a strategic imperative of life for all organizations, which must commit firmly to ensure their survival in an increasingly competitive environment and changing, it inevitably requires companies need to optimize the efficiency of staff and therefore the quality of their products or services.
Secondly, among the root causes of this change are economic downturns of the 80 - 90, which is still more acute today, coupled with the long decline in global competitiveness of companies, causing many firms to innovate technology overburdening staff, feeling slow and inefficient.
Thirdly, a key reason is the lack of foresight of some workers covered in the "Traditional job security" or contacts or affinity with prominent executives, made little effort to upgrade and continuously trained to optimize their professional skills, personal and labor, a condition sine qua non to stay in employment, emphasizing the need to maintain a personal marketing that favors an assertive behavior and positive interpersonal relationships at all levels, projecting trust, loyalty and commitment within your team and to their superiors.
Fourthly, we believe that the high competitiveness and supply the markets with the consequent inability to maintain prices in the goods and / or services is generating ever smaller profit margins, is one of the reasons that have led many companies have been forced to reduce staff costs to maintain and increase their profits, which led to the downsizing (reduction of the structure and personnel costs) is one of the alternatives to implement and therefore these programs have not been a mere cyclical phenomenon but a trend that is still relevant in all countries, with serious impact on developing countries as Peru, where mass was applied from the 90's, without taking into account an effective outplacement program in the institutions and public enterprises and the private, ever increasing the number of unemployed and likely to be increasing.
In the last decade, comes in many American, European and Latin American countries a management tool with great psychological stress, called "Outplacement Program" to cope with the trauma of redundancy and make the worker's earnings is not a fatal situation without solution but as a new challenge to face towards finding a new job or occupation.
Organizations should consider in our country, in the near future this technique, as a real response to their moral concerns, making a mea culpa and trying to make "a farewell without pain" or "less pain", treating the impact of dismissal is not traumatic both for workers to dissociate themselves and those who remain in the organization, affecting as little as possible the psychological atmosphere that will surely today's business in these conditions is fraught with tensions, uncertainties and fears.
Outplacement programs (OPC) is a collection of strategies to support, counseling and technical assistance to those persons subject to a labor detachment. First was named decruiment or dehired, is attributed to North coining the term "Outplacement" which does not have a specific translation in English. The most accepted definition is attributed to Kabana R. (1987) who defines this technique as "a process of consulting, support, guidance and training aimed at the person for graduation or be transferred to the search for a new job or activity level or conditions similar to those of his previous occupation in the shortest possible time. "
The contribution of psychology to these transition processes work is significantly important, especially in the early stages of the process, both psychological support as psychometric assessments of skills, occupational guidance, counseling and job search market. The emphasis of this work is also aimed at those getting ready to retire either naturally or early, providing training, assisting in the company of a family, allowing them to establish a strategy to plan your life plan extra course work and prepare to live with a level of desirable quality of life and in which undoubtedly play an important role in the family.
OPC benefits to the organization that developed this program with the respective external counseling are many, we summarize the most important
  • Recognize that the human factor is really important as a major strategic asset for organizational development.
  • OPC process taking place in the organization is itself a moral commitment that magnifies and enhances the values \u200b\u200bof the same.
  • Maintaining credibility and confidence of staff to the executive executing the program, having performed with an appropriate moral criterion and with respect to the working class.
  • secure and maintain the company's ongoing commitment, motivation, dedication and loyalty of workers who continue working.
  • Flexible and sensitize staff to accept and meet the new demands that the environment changes, in which participation is inevitable process as the main "strategic partner" and lead partner. Providing support for
  • a successful transition, helping the worker to accept the plans for "voluntary retirement and reconciled," allowing a separation without further trauma to the organization and staff, minimizing labor disputes and restore dignity to the contributor.
  • Strengthen and maintain the good image of the organization to its customers, suppliers, financial institutions and general public.
OPC benefits for employees terminated are:
  • With the participation of workers in a program of OPC, in a short time can overcome the personal and family crisis and trauma that may have resulted in the dismissal untimely; transforming the crisis into an opportunity for professional and personal development.
  • give participants the opportunity to consider all options for planning your career, family and social, with the ability to develop and launch a new business plan.
  • Reduce the unemployment period, achieving a more rapid relocation in the labor market, taking training in the most effective techniques for finding a new job, cope appropriately in job interviews, develop a winning resume and especially strengthen self-esteem and personality. Publicize
  • that has skills in order to start a business own.
In our country we will mention the work done by DBM of Peru, an organization that is successfully developing outplacement programs, aimed primarily at executives Peruvians.
An additional contribution in the country, is the quasi research findings experimental developed in 2000 by the author of this note to let him choose the degree of Master in Organizational Psychology.
In this research studied the differences in levels of depression, self-image and adaptation in a group of dismissed workers occupationally involved in an OPC program (experimental group) comparison with another group of workers who were not involved equally unrelated to the program (Control group).
The results obtained according to the applied statistical tests and retests administered were quite satisfactory for workers who participated in the OPC program, showing a substantial improvement in self-image and depression levels of adaptation, compared with those not involved in that program.

  • Served with sources of four-dimensional diagnosis Questionnaire for Depression Fernández Alonso (CET-DE), The Self Concept Scale Morris Rosenberg and Questionnaire Adaptation of Hugh M. Bell.

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Psychological aspects of organizational change management


Anna Volodina
Degree in documentología
Masters in Psychology
Masters in Human Resources Management
Luxembourg

Working
published March 30, 2010

Summary
can characterize the contemporary world as the world of permanent change. Since change is inevitable, try to get used to it to take advantage and be more competent. The process of change is a complicated process because it touches people, emotional beings through the process of change, show different reactions, but have in common is resistance. Managers need to know about managing change. They can choose how, since there are different ways, one of which is focused on the development and training staff.

Introduction The subject of the psychological aspects of organizational change management is very relevant today. In the world we live in, everything changes very fast, raw materials, technology, communications, information etc. We can say that there is nothing permanent except change. The issue of management development is linked to the management of change as concepts change and development are interlinked, as development aid to change and any change is a development for employees of the organization.
Is it so necessary to make changes? Why Why is it so difficult to manage change in organizations? How do the employees during the process of change and why? Is it positive or negative resistance?, Are some of the questions that arise in this article.
The issue of change management is nothing new, during the eighties and nineties made its appearance, is currently in strong expansion and development, there are many books and articles devoted to this subject, which can be divided into three groups: those that explain the theory of change, ie, that is change, what types of change are, as it develops the process of change (Ronco, Lladó, Reig, Fernandez; López Aguilar), which develop only one aspect of change management (Amorós, Kinsey Goman, Hay Group) and those who have the experience of change management process in a particular company or in a particular sector. An example is the project in the Leisure Division and Equipment Mondragón Corporación Cooperativa (MCC) on management development, whose motto is "management development: are the product of change," Molina Castello author distinguishes three types of change in the commercial sector . Making changes, we must take account of the theory of change (can not do anything without previous knowledge), you can read about the experience of other companies, but can not be copied the process of change, since there are no organizations are alike, each organization has specific strategies, policies that are not transferable to other companies and that is why every director, making changes, you have to "invent" the development of process changes.
Today, most organizations understand that they need to make changes to develop. Failure to achieve changes, the company will retain the same, with what is known and comfortable, but can not survive in the world where competition reigns. Each company has to understand what and manage change to survive, taken to the environment, since the change management is the management of the future. So we can say that the change has a positive value.
Each organization consists of people and thus make organizational change means transforming the behavior of people. The process of change is complicated because the change is introduced people and affects people, or people are the cause and purpose. People are very emotional, much of the behavior of people is based on emotions. Throughout the process of organizational change, starting from the beginning, from the decision-making and the diagnosis is the need to make the change, the decisions and the attitude of the manager usually collide with the emotions of employees. The main mistake is to think about change as an event that is not linked with emotions. The manager must understand that it is very difficult to make organizational change and be flexible.
Today many use the word "flexibility", but not everyone understands their meaning. For example, according to Hay Group, flexibility in management is "the willingness and ability to change structures and processes within management as necessary to implement the strategy of changing its organization." Applying the flexibility to change management can be defined as "provision of certain things, to give up when you need to do something with ease."
What is the main attitude of employees cope with change? They are opposed, consciously or unconsciously, to change. That is, in any process of change can be noticed the phenomenon of "resistance." Resistance to change is a very normal and usual. To better understand the process of resistance, it is necessary to understand the reasons, which may be causes of it.

The pyramid of resistance to change.
The first reason is that sometimes the workers do not have enough information about the change and tend to delay the change, which is seen as certain form of resistance. Normally there are two reasons for the lack of information from the workers: the lack of communication about the proposed change and change overly biased (the judge negatively employee tends to change only what is happening in their sphere of influence (your workgroup, department or sector), without taking into account the benefits that can bring change for the company in total).
Another situation is possible: the employees have sufficient information about the change, but resist change just because they perceive that they can change (think they have the skills required by the new situation, do not know how to do what they should do.) Different sensations such immobility caused some perceived as resistance to change. Among the factors contributing to this can highlight the following:
  • The type of organizational culture that punishes overly error.
  • The lack of individual ability, which limits the specific power.
  • Difficulties teamwork necessary to review the whole scheme of interaction proposed change.
  • The perceived lack of resources (financial or human resources).
  • The feeling that real change can not occur.
can also happen, that employees know enough about the change, they feel capable of doing, but do not want change because they believe they do not want. These reactions can from such feelings, as
  • The disagreement on the premises or the reasoning on which the change is sustained.
  • uncertainty: the effects of the new system are not entirely predictable, that causes fear for lack of confidence in their results.
  • loss of identity.
  • The need to work more, people think that change should not only continue to do old tasks but also to start making new ones.
One of the main causes of resistance is the fear of losing something (power, status, security, territory, etc.), since all employees know that every change takes a loss. The Hay Group think "resistance is a clear demonstration of the ability of a system to protect your identity and integrity and therefore its stability."
In almost all large-scale changes or may arise in some way and to some extent the sentiments above, but it is also true that there may be some positive feelings such as, for example, enthusiasm for the possibility of a better future the release of the old problems, expectations of personal development.
Is negative resistance? Many researchers say it is bad, but they insist on providing strategies to address resistance to change and minimize the process along. Thus, among the main ways of reducing resistance highlights the involvement of people in the process of change (change is participatory, as opposed to tax changes, imposed from the top down with no possibility of any change). It seems to be easy, since people are the main part of this process, but this is very complicated: there are views of many employees and the process can become chaotic, the manager may lose control.
There are opinions that the antonym of resistance is "acceptable" but you can not say completely the case, because at the end of the resistance to change always comes acceptance. It would therefore be correct to define "resistance to change" as an opposition process, denial of change, which ends with acceptance. Moreover, one can say that when the resistance ends, it ends the process of change, or rather, the phase "change" the process of change, as Kurt Lewin, any process of change involves three phases: "unfreeze" , "change" and "freeze", since much of the success of change is to be accepted by the employees of the company.
is rare that some authors divide the resistance in type, but basically you can talk about the active and passive resistance. The worst way is passive resistance, because if a person has every emotion in itself, is worse for both the individual and the organization: once exploited the emotions of everyone and the organization "falls into the precipice." Some authors (Ronco, Lladó) highlight forms and degrees of resistance, which depend on the magnitude of change and its impact on the culture of the organization.
resistance can be divided into types, but the main thing is to understand that there was resistance, there is and over every change process is an essential stage of this process, as eventually we must accept is more helpful to think of it as something positive.
as emotional phenomena change, out of fear, creates uncertainty, mistrust, tension, etc. At first sight it seems that the emotions that occur during the process of change are many. If the analyzing is that there is wide range of emotions, it is useful for managers to list them for study in order to do after a behavioral strategy during the change, provide the support mechanisms required for each position in the process change. This is necessary to make an important observation: the change can be made as long as it is a planned strategy addressed, since when spontaneous changes, the situation is complicated by allowing more difficulties in the process.
for people to "endure" the best change is necessary to develop in them the competition "adaptability to change." Martha Alles in his dictionary offers a definition of this competition: "It is the ability to adapt and adjust to changes. It refers to the ability to modify their own behavior to achieve certain objectives when difficulties arise, new information or changes in the environment. is associated with behavioral versatility to adapt to different contexts, situations, resources and personnel quickly and properly. involves lead his group in terms the correct understanding of the changing scenarios in the policies of the organization. "Today, when competency management is very fashionable, there are many possibilities to develop them. With the employee who needs to develop competence" adaptability to change " You can start with the coaching. You can use the "lifeline" that is, ask the employee to draw a line and mark it considers the most significant dates from his birth until now. Then you can ask to add other information considered important, with emphasis on changes in his life, and reflect on them.
The final steps of this process can be "mentoring" a phase where it is necessary to discuss the changes that the mentee wants to do and then set goals. The last phase may be the "empowerment" so that the employee has the ability to make changes.
Speaking of development, this is done for employees to maintain external competitiveness, learning the latest technology and managerial and technical skills to improve the performance of their duties. If a company there is a good development policy, knowledge of the employees are increased and, little by little, the employees will have less fear when making any changes in the organization. Learn something helps However, training can involve employees in the process of change (if the manager chooses to do so), and at the same time generating real change.
So we can say that one of the main challenges of current business management is to consider "change" as something natural and necessary within the organization. As resistance is a major phenomenon of the change process and is inevitable, managers must learn to manage it, because doing so successfully may carry out any process of change without problems. Managing change means managing resistance.
development management, and change management have much in common: are necessary for every organization and every organization must develop its own training and development and change management system, because these things can not be copied, are specific to each company.

Bibliography
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  • Alles, M. (2005). Management skills (dictionary). Buenos Aires: Ediciones Granica.
  • Castello Molina, Jaime (2008). The drivers of change in business. MK Marketing & Sales, 239, 58-65.
  • Jack González, L. (2008). MCC case: a passion for people development. Human capital, 219, 96-100.
  • Hay Group. (2004). Skills: Key to integrated management of human resources. Barcelona, \u200b\u200b2004.
  • Kinsey Goman, C. (2000). The Biggest Mistakes in Managing Change. Innovative Leader, 9, 12.
  • Lewin, K (1988). Field theory in social science. Barcelona.
  • Reig, E., Fernandez, J., Jauli, I. (2003). Resources human-oriented organizations and learning effectiveness. Madrid.
  • Ronco, E., Lladó, E. (2000). Learning to manage change. Barcelona.